Help by phone and internet
Remote computer support for Port Ludlow
For quick problems that don’t need a visit. With your permission, I connect to your computer over the internet and fix it while we talk on the phone.
Sound familiar?
Good fits for remote help.
- A quick question that’s easier to show than explain.
- An email or program setting that needs changing.
- A follow-up after an in-home visit.
- Installing or updating a program.
- Checking something that looks wrong.
- You’re away from home and need help.
How a remote session works
Call me
Tell me what’s going on.
Let me in
I walk you through allowing me to see your screen. You can stop it at any time.
Fix it
You watch while I work, and ask anything.
Disconnect
When we’re done, I end the connection.
Common questions
Is it safe to let you connect to my computer?
[YOUR ANSWER — the tool you use and how the customer stays in control.]
How do I know it’s really you and not a scammer?
[YOUR ANSWER — e.g. that you never call customers first asking to connect, and they should only call the number on this website.]
What if remote help can’t fix it?
[YOUR ANSWER]
Need a quick fix?
Call and tell me what's happening. You'll talk to me, not a call center.